ONe-key Security And Disclaimers


ONe-key uses Session Cookies. Session Cookies are active only while you are logged in to your ONe-key account. ONe-key Session Cookies do not contain any personally identifying information.

You may set an option on your browser to refuse Cookies, however, you will not be able to obtain a ONe-key ID or use ONe-key Enabled Services. If you choose this option, you can still use Government services by phone, fax, mail, or in person.

What is a Cookie? A Cookie is a small piece of information sent to your computer by a Web site and used by your browser. It contains settings (such as language preference) to help you use our services. There are two types of cookies: Session Cookies and Persistent Cookies.

What is a Session Cookie? A Session Cookie is used only during the browser session. It expires when the user closes the browser and it is not stored on your hard-drive.

What is a Persistent Cookie? A Persistent Cookie is placed on your computer and will remain on your hard drive for a specific period of time, unless you remove it. Some Web sites use persistent cookies to store information that can be used when you visit the site again.

So what's the concern? Some Web sites have used Persistent Cookies to build up a profile of your Internet usage, typically for marketing purposes. This use of Persistent Cookies make it possible for companies selling products over the Web to track patterns of repeat customers and offer them special promotions. This may be viewed as an invasion of privacy.

Security Statement

Security is important to us. The Government of Ontario uses a layered suite of technologies to ensure your communications with us are protected.

The first security layer begins with your Web browser. When you access ONe-key Enabled Services that are part of the Government?s on-line services , our server checks your browser to ensure it meets stringent security requirements. You may only use browsers that employ 128-bit encryption (one of the highest levels of browser security available today). A secure connection is then established between your computer and our servers.

Even though we go to great lengths to secure your transactions with us, there are other precautions you should take to maximize your protection. For example, you should regularly apply commercially available patches to your browser and operating system and protect your computer with up-to-date anti-virus and firewall software, which is also commercially available.

We do not recommend the transmission of personal or financial information using standard email, as we can only ensure the protection of information that is entered at our Web sites.

Our Web site uses Cookies for registered users. Cookies are small text files that pass preference information back and forth from your computer to the server you access. This way, our server will know things such as which language you prefer to use. The ONe-key cookie does not contain any personally identifying information.

We also collect and analyze information for site management. Our software programs create summary statistics, which are used for such purposes as assessing the popularity of the service and identifying system performance or problem areas. The information collected by our servers for site management is protected and access to this information is restricted.

For Web site security purposes and to ensure that our services remain available to all users, we monitor network traffic. This monitoring is done to identify unauthorized attempts to upload or change information, or to otherwise cause damage.

In the course of monitoring, we will receive and record routing information from the data (the Internet Protocol (IP) address of the computer) that reaches our Web site, the date and time of visits, and the Web pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site, unless an attempt to damage the site has been detected. In such cases, data logs will only be used to identify individual users for authorized law enforcement investigations or national security purposes. These logs are used for no other purposes and are scheduled for regular destruction in accordance with the Archives and Record Keeping Act and Freedom of Information and Protection of Privacy Act (FIPPA) .


The Government of Ontario disclaims all liability for losses or damages arising from tort (except in cases of gross negligence or wilful misconduct), contract or any other form of claim in relation to the use of, delivery of, licence of or reliance upon the ONe-key service.

Without restricting the generality of the foregoing, the Government of Ontario disclaims all liability for any claim in relation to:

  • Any matters or factors outside of its control, including the availability or unavailability of the Internet, or telecommunications or other infrastructure systems;
  • The availability or unavailability of the Internet, or telecommunications or other infrastructure systems due to system maintenance;
  • The availability or unavailability of the ONe-key service for any reason;
  • Any illegal or fraudulent use of your ONe-key ID or Password;
  • The use of your ONe-key ID for the exportation or importation of cryptographic products; or
  • The use of your ONe-key ID in a foreign country where such use is prohibited by the laws of that country.

Please refer to the Web site of the services for which you choose to use your ONe-key ID for details of any service-specific disclaimers of liability.